HomeNews RPS Technology Partners with SimpliCTI to Provide SugarCRM Solution for Call Centers
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RPS Technology Partners with SimpliCTI to Provide SugarCRM Solution for Call Centers
CARY, NC – May 25, 2006 – RPS Technology LLC, a single-source provider
of SugarCRM services including deployment, data migration, system integration and hosting, announces its reseller agreement with SimpliCTI Software Solutions, Inc., a leading Computer Telephony Integration (CTI) software development and system integration company.
Under the terms of the agreement, RPS Technology will resell SimpiCTI’s SimpliConnect for SugarCRM product and consulting services to call center clients
who need Sugar Open Source, Sugar Professional or Sugar Enterprise customized
with CTI functionality. SimpliConnect for SugarCRM features click-to-dial functionality
for outbound calls and both pop-to-account and pop-to-contact functionality for inbound calls. There is a minimum requirement of twenty users.
“Many call centers will find that these CTI-enabled SugarCRM solutions will seamlessly meet their requirements,” remarked Stacey Robinson, president of RPS Technology. “We are very pleased to be working with SimpliCTI and believe we have found the best partner with call center-class CTI experience.”
SimpliCTI has been specializing in CTI solutions since 1996 and has more than
200 collective years of experience CTI product development and systems integration. SimpliCTI has experience with CTI products across vendor platforms. They are a Premier member of the Avaya DeveloperConnection Program and are also very experienced with the Cisco IPCC Express and IPCC Enterprise products, the Genesys’ Customer Interaction Suite and Nortel Meridian and Symposium among others.
For more information about RPS Technology and its complete SugarCRM service offering, contact RPS Technology at 1.866.592.9100 or visit www.rpstechnology.com.
About RPS Technology LLC
RPS Technology is a technology consulting firm headquartered in Cary, NC that specializes in custom software development, systems integration and network engineering. As a SugarCRM premier business partner and reseller, RPS Technology offers deployment planning, system integration, data migration and hosting services to its clients. For more information, contact RPS Technology at 1.866.592.9100 or visit the website at www.rpstechnology.com.
About SimpliCTI
SimpliCTI Software Solutions, Inc. is a leading systems integration firm specializing in multi-channel CRM solutions. SimpliCTI provides best-in-class multimedia Customer Relationship Management (CRM) solutions comprised of the professional services, support and products required for automating, managing and routing a business' electronic customer interactions. For more information, visit the SimpliCTI website at http://www.simplicti.com.
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For more information, contact: RPS Technology LLC 2000 Regency Parkway, Suite 390 Cary, NC 27511 1.866.592.9100