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Sugar Professional Architecture |
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Sugar Professional is built on proven open source architecture that provides a solid platform for scalability and performance. Move your cursor over the components below to see more information about each.
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Outlook
Plugin
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External
Systems
Interfaces
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Customizable User Interface
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Sugar Reporting
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Sugar Marketing
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Sugar Sales
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Sugar Support
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Sugar Collaboration
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Sugar Platform Tools and Administration
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Web Server Neutral
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Operating System Neutral
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Database Neutral
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Customizable User Interface
Sugar adapts to the user. Not the other way around.
Sugar Reporting
- Customer Segmentation
- Campaign Effectiveness
- Pipeline Visibility
- Operational Effectiveness
Sugar Marketing
- Campaign Management
- Organize marketing activities and measure their effectiveness from suspect lists to closed deals
- Manage and track marketing efforts associated to leads, contacts and opportunities for closed-loop marketing analysis
- List Designer
- Segment contacts for targeted campaigns
- Save and re-use lists in future campaigns
- Lead Management
- Email Marketing
- Create and re-use email templates for targeted, personalized email campaigns
- Store email history to log the customer interaction
- Sales Collateral
Sugar Sales
- Forecasting
- Quotes
- Dashboards
- Team Selling
- Optimize team selling productivity by controlling which records a team can view
- Track and report team effectiveness
- Account and Contact Management
- Identify and track customer interactions with a single click
- Associate email, associate products, and activities to Accounts and Contacts
- Designate Account owner and Team assignments
- Lead and Opportunity Management
- Track and measure conversions of Leads to Opportunities
- Report on funnel velocity and calibrate sales processes
- Chronicle customer interactions of all types
- Monitor marketing spend effectiveness by lead source
- Group Calendaring
- Manage group schedules using vendor-independent free/busy server
- Mix free/busy information from multiple sources, including Microsoft Exchange, to provide a single view of group availability
- Activity Management
- Compose emails, assign tasks, and schedule calls and meetings
- Associate activities with various modules to facilitate information sharing
- Document Library
- Categorize and store fulfillment pieces such as brochures and templates
- Use these documents in fulfillment of sales requests
Sugar Support
- Case Management
- Incident Tracking
- Issue Escalation
- Self Service Portal
Sugar Collaboration
- Portal Integration
- Content Syndication
- Document Management
- Offline & Wireless Support
- Outlook Integration
- Project Management
Sugar Platform Tools & Administration
- Workflow Engine
- Module Manager
- Integration Adapters
- Access Control Layers
- Subscription Manager
- OLTP Reporting
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